In-stock jewelry is shipped quickly. For a made-to-order piece of jewelry, please allow generally between 3 and 4 weeks for manufacturing. For a custom-made jewelry creation, the lead time is 4 to 6 weeks depending on the complexity of the project.

The jewelry available on our e-shop is generally in stock and shipped quickly. If your size is no longer available or a model is out of stock, it is often possible to remake it upon request. Each piece is then made to order in our workshop in Saint-Jean-de-Luz.

Some modifications are possible depending on the model and the nature of your request. Please do not hesitate to contact us by email to discuss your project and receive a personalized quote.

Of course. Transforming antique and heirloom jewelry is at the heart of what we do. We love giving new life to jewelry steeped in history.

Yes. It is possible to reuse the gold from your old jewelry to create a new piece. In fact, all our gold jewelry is made from recycled gold.

In many cases, yes. The condition of the stones is always checked before they are reused, as heirloom jewelry has often been worn extensively. A preliminary assessment is carried out to ensure their soundness.

Yes, provided the metals are compatible. For gold, the jewelry must specifically have the same color and purity.

Each project begins with an assessment of your jewelry. They are then cleaned, disassembled, stones are removed if necessary, and the metal is refined before being melted down and reworked to create your new piece of jewelry.

Yes. All our gold jewelry is made from 100% recycled gold to limit the environmental impact of its production.

Yes. We work with cultured diamonds, also known as lab-grown diamonds, synthetic diamonds, or lab-created diamonds. Their chemical composition is strictly identical to that of diamonds extracted from mines, with a significantly lower environmental and ethical impact.

Yes. A lab-grown diamond has exactly the same chemical composition, hardness, and properties as a natural diamond. Only its origin differs.

All Azénor jewelry is designed and handcrafted in our jewelry workshop located in Saint-Jean-de-Luz, in the Basque Country.

To find your ring size, you can use a ring sizer, a dedicated app, or have your finger measured at a jeweler.

Yes. Resizing is possible for most gold and silver rings. Depending on the model, one or two sizes can be added or removed. This service is charged, and shipping costs are the responsibility of the customer.

Please contact us by email within 7 days of receiving your order. If your item is available in the correct size, we will process an exchange. Unfortunately, made-to-order jewelry and custom creations cannot be exchanged or refunded.

In-stock jewelry: approximately one week.
Made-to-order jewelry: 3 to 4 weeks.
Custom jewelry: 4 to 6 weeks.

Yes. We ship our jewelry to many countries. Any customs duties and local taxes are the responsibility of the recipient.

Yes. You have 7 days after receipt to notify us of your return request. However, made-to-order jewelry and custom creations cannot be returned or refunded.

No. As custom creations are made specifically for you, they cannot be returned or refunded.

Store your silver jewelry away from humidity and clean it regularly with a special silver cleaner or a soft toothbrush and a little mild soap. You can find our care recommendations here.

Gold jewelry can be cleaned with a soft brush and a little soap. However, this method is not recommended for jewelry set with pearls, opals, or other porous stones. You can find our care recommendations here.

Gold-plated jewelry does not require abrasive cleaning. On the contrary, excessive rubbing and certain products accelerate the natural wear of the plating. You can find our care recommendations here.

Yes. We provide repair services for jewelry made in our workshop. Each request undergoes a preliminary assessment to determine the necessary intervention.

Our jewelry comes with a two-year warranty covering defects related to normal use and manufacturing. A preliminary assessment is conducted before any service is provided.

Gold develops a patina, silver can slightly oxidize, and plating naturally wears off. These transformations are part of the jewelry's life and tell its story. At Azénor, we consider these marks of time as precious traces of the moments shared with the piece.